PartMemoSupport

A little help for the little things

Keep your parts organized. We’ll help when something gets stuck.

PartMemo helps you remember filters, batteries, cartridges, bulbs, and other replacement parts. Find quick answers below, or email us if you need a hand.

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Start here

Getting started

PartMemo is built for the details you want to find again when it is time to buy or replace something.

What can I save?

Add a part with its name, brand, part number, specifications, notes, quantity, photo, purchase link, and the device it belongs to. You can also add replacement dates and intervals for parts you replace regularly.

How do I find a saved part?

Use the search field to search across part names, brands, part numbers, device names, model numbers, categories, specifications, and notes. Favorites and replacement reminders are also surfaced on the home screen.

Can I use the widget?

Yes. The PartMemo widget can show favorite parts and parts that are due for replacement. Add it from the iOS Home Screen widget gallery after you have saved parts in the app.

Stay ahead

Reminders

Replacement reminders are optional and are scheduled locally on your iPhone.

Why did I not receive a reminder?

Check that the part has both a replacement date or interval and a future due date. Then confirm that reminders are enabled in PartMemo and that PartMemo is allowed to send notifications in iOS Settings.

How do I turn reminders off?

You can disable reminders in PartMemo or manage PartMemo’s notification permission in iOS Settings. Turning off permission prevents iOS from delivering local notifications.

Good to know: Reminder content is generated by PartMemo and scheduled on your device. It is not sent to a PartMemo server.

Premium access

Premium & purchases

Premium billing and purchase restoration are handled through Apple’s App Store.

How do I restore Premium?

Open the Premium screen in PartMemo and choose “Restore Purchase” while signed in to the Apple Account that made the purchase. If no subscription is found, check that you are using the same Apple Account and try again.

How do I cancel a subscription?

Open your Apple Account subscription settings to manage or cancel the subscription. Deleting PartMemo does not cancel an active subscription. Apple’s subscription terms, billing, and refund process apply.

Why can’t I add another part?

The free version includes a limited number of saved parts. Premium unlocks additional capacity. If you have already purchased Premium, use “Restore Purchase” in the app.

Payment question? PartMemo does not receive your full payment card number. For billing or refund details, please use Apple’s support and account tools.

Your information

Your data

PartMemo is designed to keep your saved household information on your device.

Where are my saved parts and photos stored?

Your saved records and photos are stored locally in the PartMemo app on your device. PartMemo does not currently operate an account system or backend that stores this content.

How do I delete my information?

You can edit or delete records inside PartMemo. Deleting the app removes its local data from the device, subject to any device backup retained by you or your backup provider.

Does PartMemo sync between devices?

PartMemo does not currently provide server-side sync or a PartMemo account. If you share information through an iOS feature or another app, that service’s privacy practices apply to the shared copy.

Read the full details: See the Privacy Policy for information about local storage, notifications, Apple services, third-party links, and your choices.

Still need a hand?

Contact support

Send a note and include enough detail for us to understand what happened.

Email

If your question is about a purchase, please mention the Apple Account issue without sharing payment information. Screenshots are welcome, but please remove anything sensitive first.

Write an email